We ask for contact details so we can regularly update you on progress. We’re happy to talk to any family member but experience has shown us that having a single point of contact over 18 years old, who can relay updates to the family, usually works best for our customers.
We ask for information about your cat’s diet, habits and routines to keep things as familiar as possible.
We will provide you with an estimate for the expected procedures, explain these to you and ask you to sign a consent form.
For non-elective procedures or hospitalisation, we will ask for a hospital deposit of 100% of the estimate of the care for the first 12hrs. If the cost of the stay is less than this at discharge, we’ll refund the difference within 24 hours.
We contact you with updates during the day according to your cat's condition. Your cat will be medicated and monitored throughout by our professional team.
If your cat is here for an elective procedure, such as spaying or castration, diagnostic imaging (x-rays, ultrasound) or endoscopy, you can expect a post-procedure call from our nurses by early afternoon with an update and to confirm your discharge.
For dental procedures, after we’ve done the initial assessment and determined the course of treatments and costs, we’ll call to discuss these and get your consent to proceed if this is what is agreed during your admit appointment.
Most patients are discharged the same day. We will schedule the discharge time with you and go over the discharge instructions and necessary medications.
If your cat requires intensive overnight monitoring, they will be transferred to Medivet24 in Camberwell for their ongoing care.
We go above and beyond to care for our patients – in fact you may be tempted to check in yourself!
All of our accommodations have been specifically designed and built to International Cat Care Gold Standard, using the best materials to keep noise down and retain warmth and are larger than the standard size. We can even offer tinted doors for those kitties who love their privacy!
The clinic is climate controlled and we have Feliway® pheromones diffusing throughout to promote a feeling of calm and wellbeing. We even play soothing music throughout the wards!