For security reasons, we are not able to accept walk-in cases and you must call the clinic first before bringing an emergency case to the practice.
What happens if I have an emergency?
Telephone the clinic. If you call during our opening hours your emergency will be assessed by a member of the team and an appointment made at the clinic. If you are registered with another veterinary practice you will be redirected to their emergency service in the first instance.
If you do not have a usual veterinary practice or your cat's medical condition is serious and we are the closest practice we will see your cat. We will need to take some details to register you on our system and you will need to complete this registration once you arrive.
On arrival your cat may be initially triaged by one of our Registered Veterinary Nurses prior to a consultation with the emergency vet or may be immediately assessed by the emergency vet.
Following your initial consultation, if your cat requires further treatment, diagnostics or surgery then we will admit them to our hospital. You will be provided with an estimate of anticipated costs and we require a hospital deposit down payment of £750.
Should your cat stay in our hospital for more than 24 hours you will be updated daily on your account balance. It is clinic policy that your balance is kept below £300 so you may be required to make daily payments.
Emergency fees 2021
Monday to Friday 8pm to 10pm
Sunday and Bank Holidays: 9am to 4pm
Saturday: 6pm to 10pm
Sunday and Bank Holidays: 4pm to 10pm
My cat is insured, do I still need to pay the hospital deposit?
Yes, you will still need to pay the hospital deposit if your cat is admitted or your total bill if you are taking your cat home following your consultation. Please provide us with your insurance policy details and we can submit a claim on your behalf after payment.
Are you able to offer direct claims?
All direct claims must be preauthorised by your insurance provider. Unfortunately, this isn’t possible at night or in an emergency situation.
What if I can’t afford my cats treatment?
An estimate of likely costs will be provided to you when you telephone us for an emergency appointment. If you will be unable to meet these costs please let the member of the team know immediately so that we can help make alternative arrangements for you. Following your consultation you will be given an estimate of anticipated costs.
What happens if I have an emergency when you are closed?
If you have an emergency outside of these hours we direct our clients to use The London Animal Hospital (Medivet Camberwell). Should your cat require treatment with them their care can be transferred back to us the following morning.
The London Animal Hospital (Medivet Camberwell)
Kenbury Works, Kenbury Street, Camberwell, London SE5 9BS
Telephone: 0203 816 1010
They will assess your cat and should a hospital stay be required, help you transfer your cat to us in the morning.