Dear TLCC Family,

We take your health as well as your cat's seriously and we are supporting public efforts to limit social contact in order to slow down the exponential spread of the COVID19 pandemic and protect vulnerable members of our community.

The first thing to say is that it is 'business as usual' at The London Cat Clinic and we look forward to welcoming you and your cats for routine and non-routine appointments. We have also made some pragmatic changes to our operations to help maintain our 'gold standard' service, to offer greater flexibility and to reflect changing circumstances. These are detailed below, and we will use this News section of our website to keep you updated of any other changes.

* We want to continue to greet you in our normal way with a handshake or a hug but in this current situation that isn't appropriate. We are still happy to see you, but we will refrain from shaking your hands etc. This is to protect not only you and our staff but also other clients and their families.

* In order to keep the number of people in the clinic to a minimum at any given time, please limit the number of carers that accompany your cat to the clinic (ideally just one person) and leave children, elderly and potentially immunocompromised individuals at home.

* We are changing our consultation schedule to leave significantly larger gaps between appointments. This will allow us to see you all but reducing the potential for crowding in public areas and to accommodate an enhanced cleaning routine.

* We have made hand-sanitizer available upon entering and leaving The London Cat Clinic and our consult rooms, including door handles, are wiped between consults. We use viricidal sprays as a matter of course as part of our normal stringent hygiene measures and have increased the frequency of our cleaning protocols.

* If you are currently self-isolating or have been instructed to self-isolate by the authorities but are concerned about your cat, please do contact us via phone or email.

* We are offering telephone- and video-consultations with vets or nurses for our registered clients at a reduced fee. These cannot be booked online so please contact the Practice directly to make an appointment.

* We are happy to post medications or send written prescriptions (excluding scheduled drugs) if you cannot or prefer not to come in to collect medication. We do need three days’ notice in routine cases.

* We have a drop-off service available for those who cannot or prefer not to come in for a direct consultation. We have waived the hospitalisation fee associated with these cases to encourage utilisation and stagger the number of people in the practice.

* There is a lot of information online about pets and coronavirus - which can be very confusing. Pets have always had their own coronavirus diseases. Based on current data, the human COVID19 cannot infect cats or dogs and neither can our pets transmit the disease to other people.

If you any questions or concerns about these arrangements or about your cat's health and well-being, please don't hesitate to let us know.