Cancellation, 'No show' and Lateness Policy
Due to the popularity of our clinic and limited number of consultation appointments we require as much notice as possible to cancel or reschedule your cat's appointment. To deliver the high standard of care we strive for at The London Cat Clinic our appointments are between 20 and 40 minutes. If these appointments are booked and then not used without notification that time is effectively wasted when it could have been offered to another patient who needed it.
If you cancel within an hour of your appointment time or miss the appointment completely without any communication we reserve the right to charge and be paid the applicable fee for the missed appointment which is £60 for a standard and £90 for a complex or multi-problem consultation and 100% of referral consultation fees.
Our appointments run one after another throughout the day. Arriving late for your cat's appointment has a knock-on effect on the rest of our patient's appointments by increasing their waiting times and potential stress.
If you arrive late we will either shorten your appointment to the time that you have remaining in your appointed time or you will need to wait until we have space to complete your consultation. Your cat is always our priority and if you do have to wait we will make sure he or she is made comfortable and attended to. If you are coming as an emergency we will see you when you arrive.
We do understand that cats can disappear when a trip to the vet is planned and unforeseeable personal emergencies happen and take this into consideration with last minute cancellations and application of the missed appointment charge.
To avoid arriving late or missing your appointment and unecessarily stressing your cat in the process see our tips on getting to the practice here
Preparation is the key to keep everyone happy and relaxed!