How do I make the appointment?
You can access the system directly through our online appointment booking system here. If you aren't comfortable with that process give the clinic a call and we will happily set that up for you.
When your appointment is made you will receive an email from our system which contains a button 'access video consultation' which you click on to 5 minutes before your scheduled appointment time.
Do I need to prepare anything?
The video consultation is not meant to turn you into a vet in twenty minutes but to allow us to have a focused conversation about your concerns. You don't need to have your cat 'trapped' in front of your webcam, but they should be nearby and relaxed.
If you can, try to weigh your cat before the appointment by stepping on your bathroom scales with and without your cat and calculating the difference.
For any wounds (also surgical ones) or skin problems please take a couple of photos or videos in good lighting and send them to firstname.lastname@example.org well before the appointment starts. For eye problems, make sure you turn off the flash and place your cat near a window with natural light. Take your time!
For any cough or sneezes or any other odd behaviours, please try to take a short video. We know this can be tricky so don't be surprised if we ask you to imitate your cat during the consultation. Don't worry, we won't record your impression!
For any vomiting and diarrhoea, be prepared to offer clear descriptions and/or photographs. We may ask you to identify your cat's stools on this chart: https://www.proplanveterinarydiets.ca/wp-content/uploads/2016/04/PPPVD-Fecal-Scoring-Chart-EN-FINAL.pdf
What if further investigations are required?
If we feel we cannot make an assessment via the information provided and ask you to bring the cat into The London Cat Clinic as a direct result of the consultation, we will waive the fee of the initial video/phone call. This is to take the pressure off you to judge which cases can be seen remotely and which ones cannot. This is our job after all.
We may ask you to collect stool samples or perform a coat brush to send samples to a laboratory and we will explain this in greater detail if required.
What if medications are required?
We can dispense medications remotely and have them ready for collection or posted to you to enable social distancing under the current pandemic restrictions. We try our best to get these on the way as soon as we can but please note that some video consultations will be happening remotely (the vet will be working from home as well) so there could be a slight delay.
We will tell you the cost of these medications in the consultation and if postage is required, this will need to be paid for beforehand via a secure phone line.
What if follow-ups are required?
There most definitely will be. Be assured that just as before we will happily discuss your cat's progress or any results on the phone or via email and be available for questions. And just as before, these are typically free of charge and included in the consultation fee.
How long does a consultation last?
We will schedule appointments for twenty minutes just as our in-person appointments. If any additional questions are left unanswered, we will happily follow them up after the consultation just as we would have done in the clinic.
What if there are technical problems?
We are currently beta-testing our video consultation platform that can be booked and accessed via our online appointment booking system here
You will require a laptop with a webcam and microphone - please ensure that these are enabled before the appointment time as we cannot offer technical advice.
Should a connection fail, we will give you a call on your phone and discuss our options. We likely will have the consultation on the phone instead or reschedule the appointment at a later point. Alternatively, zoom.us or skype.com may be used at the veterinarian’s discretion if available.
Further questions or suggestions?
We are here to help you, if you have ways that we could make this better please let us know!
See you soon!