Covid 19 - Information Updated 14th September 2020

Updated 14th September - Additional PPE to be worn by our team in light of new developments in Track & Trace. Hours extended to meet demand.

 

Dear TLCC Family

 

We hope that you, your families and felines are all doing well and enjoying the glorious September weather despite the on-going challenges that we all face with the COVID-crisis.

 

We would like to remind all clients that one only carer is permitted to accompany your cat to the clinic for your appointment or to collect medication (unless you need support) and face coverings must be worn at all times when in the practice.

 

Given the increased number of cases of Coronavirus, the increased emphasis on social distancing and the development of the Government's Track & Trace system, we have updated our guidelines to protect both our colleagues and our clients. In order to mitigate the potential effects of mandatory self-isolation on our ability to remain operational to support you and your feline friends, the team at The London Cat Clinic will now wear disposal protective aprons and gloves in addition to the well-established face masks and visors, when the required social distancing cannot be maintained. This will include during consultations unless it adversely impacts our clinical investigation or the well-being of our patients.

 

We will maintain our comprehensive cleaning routines and will continue to space out the number of appointments. We have mitigated the impact of this by extendending our opening hours until 8pm each weekday evening and will be opening on Sundays as well in the near future. We have absorbed the additional costs of having to reduce and space out appointments for six months now. With the continued need to do this indefinitely and the additional costs of providing disposable PPE for our team, we have now had to increase the cost of our services. A routine consultation will be £60 with effect from October 1st 2020. 

 

We are so grateful to our TLCC family for your on-going support during this crisis. We also appreciate the fantastic efforts of our team in providing the level of clinal excellence and customer service you are used to despite the challenges and limitations of wearing full PPE all day.

 

At The London Cat Clinic, we remain dedicated to you and your feline friends for their nine lives and counting.

 

Warmest regards, Dr Jeremy Campbell and TLCC team

 

 

 

Updated 13th July - Routine appointments and procedures being booked as normal. Face masks are to be worn by all clients.

 

Dear TLCC Family,

 

We hope that you and your felines remain well during this challenging time. With the ongoing easing of lockdown restrictions, The London Cat Clinic continues to assess demand and adapt accordingly. Non-routine and urgent cases still remain our priority, but we are now booking in as normal 'routine' care appointments in line with our ethos of holistic care for our patients.

We will continue to stagger appointments but will lengthen our operating hours from September 1st to accommodate the increased demand.  Please call the clinic to discuss your cat's care or book an appointment online, including for health checks and vaccinations. In-person nurse-led consults are now available.

 

The health and well-being of our clients and our team remains our number one priority.  We please do urge you to continue to practice social distancing when you visit the clinic, limiting the number of carers that accompany your cat or to collect medicines to just one person (unless you need assistance). Please do not arrive too early for your appointment and continue to step back from the Reception Desk,  following our paw prints to ensure you remain a safe distance from other clients in the clinic (which will be limited). Card payment continues to be our preferred method of payment to avoid staff handling cash.

 

As a precautionary measure, all of our team will be wearing protective visors as well as face masks. We feel this is an appropriate safety measure to enable us to interact with you and provide the best care for your feline friend. In line with Government guidelines requiring face masks to be worn in public situations where full social distancing is harder to maintain, we respectfully ask all clients to wear face masks or coverings with immediate effect at all times whilst in the practice. If you do not have a face mask we will give you one with a small £1 charge to cover the cost. Please let reception know in advance if you require a facemask.

 

We continue with existing protocols, including refraining from shaking hands, using viricidal sprays as a matter of course as part of our normal stringent hygiene measures, increasing the frequency of our cleaning protocols, offering telephone or video consultations with our vets or nurses and posting out routine medicines or prescriptions.

 

We look forward to seeing you back at the The London Cat Clinic

 

Warmest regards, Dr Jeremy Campbell and TLCC team 

 

 

Updated 7 June - Face Masks to be worn by clients and increased numbers of appointments available for non-routine care

 

Dear TLCC Family

 

We hope that you, your families and your felines are healthy and in good spirits.  As the next phase of easing  lockdown comes into force in England, with the opening of non-essential shops from 15 June, The London Cat Clinic continues to assess demand and adapt accordingly. While non-routine and urgent cases still remain our priority we are starting to phase back in more 'routine' care appointments in line with our ethos of holistic care for our patients. We will continue to stagger appointments and operate on reduced hours. Please call the clinic to discuss your cat's care or book an appointment on line, including for health checks and vaccinations. We anticipate in-person nurse-led consults to be available again later in the month.

 

The health and well-being of our clients and our team remains our number one priority.  We please do urge you to continue to practice social distancing when you visit the clinic, limiting the number of carers that accompany your cat or to collect medicines to just one person (unless you need assistance). Please do not arrive too early for your appointment and continue to step back from the Reception Desk,  following our paw prints to ensure you remain a safe distance from other clients in the clinic (which will be limited to 3 clients at any one time). Card payment continues to be our preferreed method of payment to avoid staff handling cash.

 

As a precautionary measure, all of our team will be wearing protective visors as well as face masks. There is nothing to be alarmed about and we felt this was an appropriate safety measure to enable us to interact with you and provide the best care for your feline friend. In line with Government guidelines requiring face masks to be worn in public situations where full social distancing is harder to maintain, we respectfully ask all clients to wear face masks or coverings with immediate effect at all times whilst in the practice.

 

We continue with exisiting protocols, including refraining from shaking hands, using viricidal sprays as a matter of course as part of our normal stringent hygiene measures, increasing the frequency of our cleaning protocols, offering telephone or video consultations with our vets or nurses, posting out routine medicines or prescriptions and waiving the hospitalisation fee if you want to use our drop off-service.

 

We look forward to welcoming you to The London Cat Clinic where we remain commited to the highest standards of care for nine lives and counting.

 

Warmest regards, Dr Jeremy Campbell and TLCC team 

 

Updated 24 May 2020 - new BVS guidance

Dear TLCC Family

 

We hope that you, your families and your felines are healthy and in good spirits.  The health and well-being of our clients and our team remains our number one priority.  We please do urge you to continue to practice social distancing when you visit the clinic, limiting the number of carers that accompany your cat or to collect medicines to just one person (unless you need assistance).  Please continue not to arrive too early for your appointment so we can control the number of people in the practice at any one time.

 

Until at least the middle of June, we will continue to operate on reduced hours although we have increased the number of veterinary consult appointments available for our clients although nurse consults remain limited. For your safety and that of our team, we will wear face masks at all times - this is nothing to be concerned about and reflects the Government guidelines.


The British Veterinary Society has updated its guidance for veterinary practices during the COVID-19 crisis. If delaying a treatment or a procedure for any period of time could have an impact on your feline friend’s health or well-being and the case cannot be triaged remotely, you are welcome to make an appointment to see us. We encourage you to use our Telemedicine and Video Consultation Services in the first instance, call the clinic or use our symptom guide if you are unsure. 


At The London Cat Clinic we are confident that, with your cooperation and the stringent measures we have in place on health, hygiene and social distancing, we are able to safely support you and your feline friend for a face-to-face consultation at the practice should you think it is in the best interests of your cat to be seen in person. Please book an appointment online or call the Clinic and we look forward to seeing you.


We remain committed to providing the very best care - for nine lives and counting.


Warmest regards, Dr Jeremy Campbell and TLCC team

 

Updated 11 May 2020

 

Dear TLCC Family

 

We hope you, your families and friends are in good health and good spirits. In light of the Prime Minister's announcement regarding some relaxation of the lockdown guidelines, we have updated our COVID-19 information as follows. Much of the guidance from our earlier updates remains in place, such as limiting the number of carers that accompany your cats or to collect medication to just one person unless there are extreme or extenuating circumstances, or you need assistance. In addition, we only allow one client in the practice at a time, so please continue not to arrive too early for your appointment, or wait outside if you have driven to the practice, use hand sanitiser on arrival and pay by card rather than by cash if you can.

 

We continue to be here for you and your feline friend and are working hard to make sure you get the right care when you need it

 

We are open for non-routine procedures and are gradually opening up appointments for non-urgent cases. However, we continue to encourage you to use our Symptom Checker, to call or email the clinic for a risk asseessment or to take advantage of our Telemedicine and Video Consultation service to find out if you should bring your cat to the Clinic

 

We will continue to operate reduced hours for the time being although we will look to bring our full team back gradually to meet client demand and will space out appointments to minimise the number of people in the clinic at any one time.

 

Please do practice social distancing when you come to the practice for your well-being and for that of our teams. Note that with immediate effect, all of our staff will be wearing face masks. This is purely a precautionary measure given the smaller spaces in which we work and follows the Government guidelines. This is nothing to be alarmed about and is part of our public health commitments now that there may be increased movement in society.

 

If you have any questions or concerns, please do not hesitate to contact the clinic and we will do everything we can to help you during these challenging times.

 

Thank you for your ongoing support. Stay alert, control the virus, save lives.

 

With kindest regards,

 

Dr Jeremy Campbell and The London Cat Clinic Team

 

Updated 14th April 2020

 

Dear TLCC Family

 

We have updated and expanded our COVID-19 information.

 

There has been a lot of coverage in the media about cats being a source of coronavirus and keeping cats indoors that normally go out. This is not the case - see below for a summary and please click here for our comprehensive FAQs from International Cat Care and International Society of Feline Medicine which are updated regularly.

 

We are pleased to be here for you and your feline friend during these challenging times and are working hard to make sure you get the right care when you need it. We are pleased to announce that we have launched a new Telemedicine and Video Consultation service. You can access the system directly through our online appointment booking system.  If you aren't comfortable with that process, please give the clinic a call and we will happily set that up for you. If you are not sure if  your cat needs to come to the clinic or if you are concerned about delaying any treatment, please set up a video consulation, call the clinic for advice and a risk assessment or check out our on-line Symptom Checker.  

 

If you do come to the Clinic, please follow the guidance in the updates below. As a reminder, to those clients who are vulnerable or affected by the virus, please do contact us and we will do what we can to get ongoing medication to you, to provide you with advice over the phone or by video and to get your cat to us if it needs urgent care.

 

Thank you for all your on-going support and we hope you, your felines and your families and friends are keeping well, safe and healthy. 

 

Kind regards, 

Dr Jeremy Campbell and The London Cat Clinic Team

 

Updated 2nd April 2020

Dear TLCC Family,

 

The following information and guidelines have been produced by the Animal and Plant Health Agency

  • There is no evidence of COVID-19 (Coronavirus) circulating in cats or other animals in the UK. There is nothing to suggest pets may transmit the disease to humans.  
  • Pets could be a carrier (fomite) of the virus on their fur for short periods of time, just as other surfaces can carry the virus from one place to another 
  • In line with the general advice on COVID-19, you should wash your hands regularly including before and after you come into contact with you cats. 

 

To take this situation in to account can we please ask the following of you:

 

If your household has confirmed or suspected COVID-19 could you please make contact with the practice first and alert us to your status so we can give the appropriate advice and preparations. In a number of scenarios we are able to provide telephone advice or a video consultation and can arrange for medications to be posted to you directly.

 

If your cat does need to come into the clinic, he or she should not be accompanied by any member of a household who is remaining at home due to a suspected or confirmed COVID-19 infection. You should arrange for them to be brought to the surgery on your behalf by a friend, neighbour or family member from an unaffected household. The handler should wash their hands before and after handling the pet.

 

On arrival at the practice please stay in your car or outside the practice as discussed below and call the clinic so we can let you in at the appropriate time. We will be wearing disposable gloves and aprons for this examination and will clean the outside of the carrier with disinfectant wipes. We don't want to scare your cat (or you) and will mange our PPE on a case-by-case basis

 

If you are leaving your cat with us we would ask you to take your carrier back home with you and unfortunately it isn't currently possible to leave toys, blankets or feeding bowls that accompanied your cat at the clinic for their stay- don't worry we will do everything we can to make sure they feel as calm and relaxed as possible using lots of fluffy towels, warm beds and pheromone sprays!

 

If you have any concerns at all about whether your cat should be seen or what to do please call us we are here to help you and look after you as well.

 

Kind Regards and Keep Safe,

 

Dr Jeremy Campbell and The London Cat Clinic Team


Updated 23 March 2020

 

Dear TLCC Family,

 

Given the escalation of the Government’s plans to contain the exponential spread of the COVID19 pandemic, the reductions in the London transport network and increased restrictions, we are making further changes to our operations to decrease unnecessary interactions and protect the health and wellbeing of our clients and team.

 

At The London Cat Clinic, we remain committed to doing everything we possibly can to care for your pets and to reduce the stress if your feline friends need us, particularly for emergencies or urgent care. We have been overwhelmed with your kind messages of support and willingness to help those most vulnerable in our society and those who are having to self-isolate. We are grateful we can rely on you.

 

To those clients who are vulnerable or affected by the virus, please do contact us and we will do what we can to get ongoing medication to you, to provide you with advice over the phone or by video and to get your cat to us if it needs urgent care.

 

With immediate effect, please note the following:

 

  • We will be postponing all non-urgent appointments. If you are unsure, please call the clinic and the nurses can triage your case and make a risk assessment.

 

  • Please do not arrive too early for your appointment to avoid clients waiting in reception and, weather permitting, wait outside the practice until your appointment time or for your taxis on leaving. If you are waiting outside, please leave a 2m distance between yourself and the front door any other clients that might be waiting

 

  • If you do drive to the practice, please call the clinic when you have arrived, and we can collect you and your cat from the car when the waiting room is empty.

 

  • The number of carers that accompany your cats or to collect medication is strictly limited to just one person unless there are extreme or extenuating circumstances, or you need assistance.

 

  • On entering and leaving the practice, please use the hand sanitiser

 

  • To the extent possible, we ask you to maintain as much distance between yourself and your veterinary team by standing away from the reception desk and in the corners of the consult room.

 

  • Kindly pay by card if you can to reduce the amount of cash that we handle.

 

With effect from 30 March, we will be taking the following actions:

 

  • Our opening hours will temporarily reduce. We will be between 9am and 6pm on Monday, Tuesday, Wednesday and Friday. On Thursday, we will be open between 10am and 8pm. On Saturday, we will continue to be open 9am to 5pm. We will continue to space out our consultations to reduce the number of people in the clinic at any one time.

 

  • To support our key workers, appointments between 6pm-8pm on Thursday will be prioritised for these clients and we ask for your support in not booking these slots unless you are a key worker.

 

  • We will be splitting our teams to work on alternate days to reduce the amount of contact with colleagues and clients. There will still be a vet and one nurse covering every shift so we can continue with the most pressing consultations and procedures. Our reception team will guide you on what procedures we will prioritise on a risk assessed basis. 

 

  • We continue with the protocols that we advised you of last week, including refraining from shaking hands, using viricidal sprays as a matter of course as part of our normal stringent hygiene measures, increasing the frequency of our cleaning protocols, offering telephone or video consultations with our vets or nurses, posting out routine medicines or prescriptions and waiving the hospitalisation fee if you want to use our drop off-service.

 

  • You may get automated reminders from us in the short-term for routine appointments – as these are system generated, please don’t worry and call us if you have any questions about your appointments.

 

  • If you any questions or concerns about these arrangements or about your cat's health and well-being, please don't hesitate to let us know.

 

We realise these changes mean you might have to wait longer for an appointment and scheduled surgeries may need to be re-booked but we hope you understand. We are trying to be pragmatic so we can offer you the level of care you expect from The London Cat Clinic with sufficient flexibility where feasible and whilst making the health and wellbeing of our patients, team members and clients our joint priority.

 

Kindest Regards and Keep Safe,

 

Dr Jeremy & the TLCC team

__________________________________________________________________________________________________________

Updated 13 March 2020

Dear TLCC Family,

 

We take your health as well as your cat's seriously and we are supporting public efforts to limit social contact in order to slow down the exponential spread of the COVID19 pandemic and protect vulnerable members of our community.

 

The first thing to say is that it is 'business as usual' at The London Cat Clinic and we look forward to welcoming you and your cats for routine and non-routine appointments. We have also made some pragmatic changes to our operations to help maintain our 'gold standard' service, to offer greater flexibility and to reflect changing circumstances. These are detailed below, and we will use this News section of our website to keep you updated of any other changes.

 

* We want to continue to greet you in our normal way with a handshake or a hug but in this current situation that isn't appropriate. We are still happy to see you, but we will refrain from shaking your hands etc. This is to protect not only you and our staff but also other clients and their families.

 

* In order to keep the number of people in the clinic to a minimum at any given time, please limit the number of carers that accompany your cat to the clinic (ideally just one person) and leave children, elderly and potentially immunocompromised individuals at home.

 

* We are changing our consultation schedule to leave significantly larger gaps between appointments. This will allow us to see you all but reducing the potential for crowding in public areas and to accommodate an enhanced cleaning routine.

 

* We have made hand-sanitizer available upon entering and leaving The London Cat Clinic and our consult rooms, including door handles, are wiped between consults. We use viricidal sprays as a matter of course as part of our normal stringent hygiene measures and have increased the frequency of our cleaning protocols.

 

* If you are currently self-isolating or have been instructed to self-isolate by the authorities but are concerned about your cat, please do contact us via phone or email.

 

* We are offering telephone- and video-consultations with vets or nurses for our registered clients at a reduced fee. These cannot be booked online so please contact the Practice directly to make an appointment.

 

* We are happy to post medications or send written prescriptions (excluding scheduled drugs) if you cannot or prefer not to come in to collect medication. We do need three days’ notice in routine cases.

 

* We have a drop-off service available for those who cannot or prefer not to come in for a direct consultation. We have waived the hospitalisation fee associated with these cases to encourage utilisation and stagger the number of people in the practice.

 

* There is a lot of information online about pets and coronavirus - which can be very confusing. Pets have always had their own coronavirus diseases. Based on current data, the human COVID19 cannot infect cats or dogs and neither can our pets transmit the disease to other people.

 

If you any questions or concerns about these arrangements or about your cat's health and well-being, please don't hesitate to let us know.